Refund policy
Refund Policy for LFBX
Welcome to LFBX! Our commitment to your health and wellness journey is unwavering, and we want to ensure you have a seamless shopping experience. Here's the scoop on our refund policy:
Non-Refundable Products: Our products, being personal care goods, are generally non-refundable. This is in line with maintaining the highest hygiene and safety standards.
Store Credit/Refunds for Incorrect Orders: If an error on our part leads to you receiving the wrong item, we offer a remedy in the form of store credit or a refund, where applicable.
- Photo Evidence Required: To qualify for store credit or a refund, please provide clear photographic evidence of the incorrect item within 7 days of receiving your order.
- No Returns Necessary: We do not require you to return the incorrect item.
- Store Credit or Refund Issuance: After verifying the error with the photographic evidence, we will either issue store credit or process a refund, based on the specific circumstances.
How to Report an Incorrect Order:
- Contact Customer Service: If you've received an incorrect item, you can reach out via our live chat or email us at support@lfbx.shop with your order number and photographic proof.
- Wait for Verification: We typically review and verify such claims within 2-3 business days.
- Resolution: Upon verification, we'll confirm whether you will receive store credit or a refund.
Additional Points:
- Time Frame for Reporting: Please report any issues regarding incorrect items within 7 days of receipt.
- Customer Satisfaction: We're dedicated to your satisfaction and will work diligently to resolve any issues arising from our error.
For any queries or further clarification regarding our refund policy, please feel free to contact us through live chat or email at support@lfbx.shop. At LFBX, your trust and satisfaction are paramount.
That's our absolute best in ensuring fairness and transparency in your shopping experience with us!